The Head of Housekeeping is responsible for overseeing all housekeeping and cleaning services within the
home ensuring the highest standards of cleanliness, hygiene, and health and safety are maintained. The Head
of Housekeeping manages a team of housekeeping staff, implements cleaning protocols, and works closely
with the care team to maintain a safe and welcoming environment for people we support and colleagues.
Management and Supervision:
• Lead, motivate, and supervise the housekeeping team, ensuring effective performance and professional
standards.
• Create colleague schedules to ensure adequate coverage at all times, especially during peak periods.
• Provide ongoing training, support, and guidance to housekeeping colleagues, ensuring they are up-to-date
with infection control, health and safety regulations, and company policies.
• Conduct regular performance appraisals and monitor staff attendance and conduct.
Cleaning and Hygiene Standards:
• Ensure that all areas of the home (including people we support rooms, communal areas, offices, kitchens,
and bathrooms) are cleaned and maintained to the highest standards of hygiene and cleanliness.
• Develop and implement daily, weekly, and monthly cleaning schedules that meet regulatory standards
and the home’s needs.
• Oversee the use of appropriate cleaning products and equipment, ensuring they are stored and used
safely.
• Ensure compliance with infection control protocols and local/national health regulations to prevent
cross-contamination and maintain a safe environment for people we support and colleagues.
Health and Safety Compliance:
• Ensure all housekeeping practices comply with the relevant health and safety regulations and infection
control procedures.
• Maintain up-to-date knowledge of relevant legislation, including COSHH (Control of Substances
Hazardous to Health) and food hygiene standards.
• Conduct regular health and safety audits and risk assessments, implementing corrective actions where
necessary.
Inventory and Budgeting:
• Manage the procurement of cleaning supplies, linens, and other housekeeping materials, ensuring
adequate stock levels are maintained.
• Monitor and control housekeeping department expenses, adhering to budgetary constraints and
identifying cost-saving opportunities where possible.
• Ensure all equipment is properly maintained and serviced as needed to ensure safe and effective
operation.
People We Support and Family Interaction:
• Ensure that people we support rooms are cleaned to their preferences, offering a person-centred
approach that respects their dignity and individuality.
• Contribute to ensuring a pleasant environment for people we support by ensuring that communal areas
are welcoming, tidy, and aesthetically pleasing.
Communication and Reporting:
• Maintain effective communication with other departments, including care teams and management, to
ensure smooth operations.
• Report any issues related to cleanliness, maintenance, or safety to the relevant person in charge.
• Keep accurate records of cleaning schedules, inspections, and any incidents or complaints.
Staff Training and Development:
• Foster a culture of continuous improvement and personal development within the housekeeping team.